Desktop Support Engineer - L1 & L2 Framework (2-5 yrs) (Cogent HR Services)

Position : Helpdesk Desktop Support [L1 & L2]

Process : Remote Audio/Voice only using Microsoft Teams app (sometimes email/chat, but mostly audio)

End Clients : New York based University and Banks

Applications to be supported : Microsoft Outlook, Microsoft Office 365, Networking like WiFi, VPN, applications, etc

Required Soft Skills : Fluent Spoken English skills (mandatory). Experience with US based customers is mandatory.

Required Exp : Minimum 2 (max 4) years in Helpdesk Desktop Support

Requirements of Infrastructure for Work From Home (until Covid19) : Excellent internet connection at home (4g and broadband as backup), own good-condition Laptop, electricity backup, and quiet room to work.

Location : Pune preferred

Joining Time : Immediate or maximum 15 days only.

Shifts : Rotational (morning-afternoon-evening)

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