Service Desk Technician - Troubleshooting (2-10 yrs) (4Labs Technologies)

Requirements and Qualifications

- Proven experience as a Service Desk Technician or other customer service role

- Ability to diagnose and resolve basic computer/technical issues -

- Strong customer service and communication skills. Ability to communicate effectively both verbally and in writing to peers and clients in order to set expectations, convey instructions, and share information. 

- Excellent writing skills to provide documentation for end user tutorials, team guidelines, and solution documents. 

- Keen attention to detail, memory of patterns, and interest in problem-solving 

- Must be able to work remotely, as a member of a bigger team.

 - Strong troubleshooting skills, comfortable with researching an issue, developing, and documenting a solution. 

- Accurately process and record troubles via company ticketing system, Atlassian JIRA. 

Required Technical Experience :

- Hardware troubleshooting, Headsets, IP Phone, Webcams 

- Basic network troubleshooting, Home networking, Wi-Fi, Cellular, VPN - Tier 1 Microsoft Active Directory, Windows 10, Office 365 (Outlook, Teams, OneDrive, SharePoint) support

 Preferred Technical Experience :

 - Remote installation of software and drivers 

- Resetting domain account passwords 

- Zoom Support 

- Local/Network Printers

 - AzureAD 

- OKTA 

- MacOS troubleshooting 

- VMWare VDI troubleshooting 

- InTune 

- Atlassian Jira and Confluence

- Run diagnostic problems to resolve problem

- A+, Network+, ACMT, MCSA, or HDI preferred (+).

Apply Now