O365 Administrator - IT Disaster Recovery (6-10 yrs) (Quantified HR Pvt Ltd)

On behalf of our client, a French MNC in the Financial software space, we are looking for an O365 Administrator with expertise on O365 (Migration experience from Exchange On premises to O365), MDM-Intunes, ATP/SPF/DKIM

THE ROLE :

- Candidate would be actively working on L2, L3 related issues on Windows platform.

- He would be responsible for managing client infrastructure and needs to resolve client queries within stipulated timeframe.

- Candidate would be a part of 24- 7 rotation support and would be responsible for answering Customer queries over the emails/calls.

- Candidate should take ownership and escalations from Level 1 team and resolve with customer satisfaction.

- Candidate must get involved in impl- mentions, design architecture for clients.

Responsibilities :

- Installation and configuration of Windows server 2008, 2012 and 2016.

- Designing, Implementation and configuration for Microsoft Exchange Server (2010, 2013, 2016 and O365) with Active Directory 2008/2012 R2 setup - Hybrid or on premises environment

- Leading migration projects for upgrading Exchange 2010 to Exchange 2013 2016O365

- Configure and troubleshoot issues related to infrastructure setups - DNS, DHCP, GPO,

- MDM setups - Airwatch, Intune, PulseMDM

- Perform disaster recovery drills for customers

- Work on scripting - Windows PowerShell and Exchange PowerShell, Logon scripts, etc.

- Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teams

- Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact

- Document all actions in accordance with standard company policies and procedures.

- Notify customer and third-party service providers of issues, outages and remediation status

Skills Required :

O365 :

- Setup and configure new tenant on Microsoft CSP,

- Assign and maintain Licensing based on requirement

- Migrating from exchange 2010/2013/2016 or Google apps to O365

- Setting up SharePoint sites for clients and migration to One drive, user setup as well.

- Setup ATP, DKIM, SPF on DNS configuration

- Setup journaling with third party providers - global relay, smarsh, etc

- Setup Intune policies and user enrolment - laptop/handheld

- Setup Active Directory Federation Services (ADFS), Configure Microsoft DirSync and Active Directory integration

- Administration, support and configuration of Microsoft Office 365 components and maintain operational health of Microsoft Office 365 services

Windows Servers :

- Setup and install/upgrade Windows Server 2012 and 2016

- Install/ Configuration and migration of Active Directory Domain controller

- Active Directory (AD) related issues - DNS zone issues; Sites/Subnets review;

- Configure and troubleshoot Group Policies and Replication issues

- Scripting experience in configuration of Windows server 2008, 2012, 2016 and 2019

- Install and configure DFS/ DFS-R for the environment, fix replication issues

- Contact vendors in case of system failures

- Install /configure and troubleshoot Print servers/printers on the environment

- Upgrade system hardware and software, perform patching during non-business hours

- Recommend system improvements and work with the engineering, operations and client services teams to implement improvements

Other Technologies :

- Citrix - Implementation, Configuration and Administration of new and existing Citrix 7.X infrastructure

- DFS - Setup and implement DFS share for the client environment and troubleshooting, designing scripts

- RSA - Implement and configure portal for RSA authentication and fix issues

- VPN - Setup and configure VPN portals for the clients and troubleshooting

- Maintain and administer client's phone and videoconferencing system

- Recommend system improvements and work with the engineering, operations and client services teams to implement improvements

Advantage with Additional Skills :

- Have at least 6 years of work experience as O365 specialist/Windows administrator or relevant.

- Candidates must have knowledge on Level 2/3 (Server/infrastructure Technology)

- Candidates should have handled international customers (Preferably US/UK)

- Certifications completed in Microsoft Windows Server & Office 365 Technologies.

Academic Requirements :

- Graduate or Higher

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