Experience & Key Responsibilities :
- Candidate with 2+ years of experience in Installation, configuration and troubleshooting knowledge on Active Directory & Server OS Support.
- Hands-on experience in Active Directory & Server OS Disaster recovery and upgrade approach
- Understanding of Exchange environment (Exchange 2007, 2010,2013, Office 365)
- Good understanding of Office 365 Disaster Recovery scenarios and migration strategy including mail flow and ATP services
- Exposure to gateway services from providers like Symantec, Cisco, Microsoft and its mail flow understanding
- Understanding of DNS architecture is a must
- Good knowledge of PAC file and its mapping to proxy solutions
- Practical knowledge of troubleshooting Windows Server OS Services/ Blue screen dump/SFTP scenarios.
- Knowledge of Certificate services
- System Center deployment and its usage as part of patching and DP Deployment
- Exposure to Reporting and optimization of queries on System Center
- Exposure on PowerShell in 2012 OS
Key Technologies :
- Microsoft Windows Server 2012, 2016
- Nano Server, Server Storage Solutions, Data Deduplication, High Availability, Disaster Recovery, Failover Clustering, DNS, DHCP, IPAM, Direct Access, DFS, BranchCache, AD DS, AD CS, AD FS, etc.
Additional Desired Technology Experience :
- Good command on Windows Server operating system
- Good command over Windows PowerShell
- MCSA Windows Server 2012/2016 (Desired)
Additional Skills (Competencies) :
- Strong verbal and written communication capabilities with the ability to interact and influence at all levels of the organization.
- Provide a single point of contact for the reporting and tracking of issues.
- Maintain current status on all open issues.
- Interact consistently with end-users in a professional, efficient and service-oriented manner.
- Have a clear understanding of cloud deployment models.
- Have very good troubleshooting and analytical skills.
- Work with Third-Party Providers to assist in problem resolution.
- Resolve issues within established time frames.
- Perform root cause analysis in accordance with the Procedures Manual.
- Participate in root cause analysis if needed.
- Produce RCA report.
- Can go for upgrade of devices on requirement & provide a plan to cust.
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