Job Location : Mumbai and also ready to travel
Experience : 10+ Years Experience
Work Time : US Shift
Job Description :
- The mission of the Principal IT Engineer is to monitor and maintain the company computer systems, networks, and provide support to end-users. This may include the implementation of new systems, re-configuring systems, and decommissioning of existing infrastructure.
- The position is the escalation point of contact for all desktop and level one activities. The Principal IT Engineer provides support for hosted customer systems and customer service when assigned. The Principal IT Engineer will assist Level 1 issues that require escalation.
Responsibilities of the role :
- Identify, research, resolve computer, network and application issues.
- Lead troubleshooting efforts for Applications (Ericom, Box, Zendesk, etc).
- Design, build and support infrastructure for hosted systems.
- Document, track, and monitor issues to ensure timely resolution.
- Install and configure computer hardware operating systems and software applications.
- Support the roll-out of new applications, systems, and infrastructure components.
- Author and execute Installation Qualification and Operational Qualification Documents.
- Lead System upgrades.
- Provide Level II support for customer and Internal Support Level I.
- Adhere to SLA.
Required Education and Qualification :
- A bachelor's degree in computer science, engineering, MIS or related subject or 5 years of related work experience.
- Minimum Total 10 years of direct experience in IT Engineering role.
- Minimum 4 years of experience configuring and maintaining VMware virtual servers.
- Minimum 4 years of experience with Windows Active Directory setup.
- Minimum 4 years of experience with security.
- Minimum 4 years of experience with storage solutions.
- Minimum 4 years of experience with networking.
- Disaster recovery and back up experience a plus.
- Microsoft and Linux experience (Certifications preferred).
- Experience with Administering Business Class Telephony, Exchange Email and Conferencing software.
- Experience and Knowledge of various business Cloud Applications like Box and Office 365.
- Experience with Windows and Third-Party Remote Access software.
- Knowledge in Microsoft Licensing and software distribution standards.
- Experience with validated software Installation and Qualification documentation standards.
- Strong written and verbal communication skills; detail-oriented; excellent organizational skills.
- Ability to multi-task in a dynamic office environment.
- Strong problem solving and troubleshooting skills especially under pressure.
- Dynamic Interpersonal relationship skills to solve user's problems and promote user satisfaction.
- Strong analytical and problem-solving skills.
In case you are interested, please send your latest CV. We will take the recruitment process further for you. Also, we would request you to forward this to your colleagues/friends who would be interested for this position.
Looking forward to hearing from you
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