About the role :
We help businesses to efficiently manage their business, improve performance and reduce costs. Our solutions range from ERP, Finance and Accounting Software, to CRM, Business Intelligence, Document Management and Business Process Automation Solutions.
We are currently recruiting for a Microsoft Dynamics CRM/365 Consultant to join our CRM team. Reporting to the CRM Business Unit Director, the objective of this role is to take a consultative approach to implement and deliver Microsoft Dynamics CRM/365 products and services.
Objective of the Role :
- To take the consultant role within the application delivery team for Dynamics CRM. Reporting to the CRM Business Unit Director, the right person will provide effective delivery of consultancy, through quality of implementation and delivery and knowledge of Microsoft Dynamics CRM/365 products and services
- Be a team player working closely with other members of service delivery, i.e. Managed Services and other CRM consultants and Developers.
Key Responsibilities :
- Consulting - covering all aspects; including presales and supporting the sales team, product demonstrations, analysis, implementation and training of end users utilising primarily Dynamics 365 or earlier Dynamics versions such 2016 and 2015.
- Business and process analysis
- Documenting as is and to be within accurate and detailed scoping documents
- Liaising with developers and clients - act as a point of communication
- Quality Assurance & Documentation
Knowledge and Expertise :
- 12+years of experience with over 5+ years of relevant in Dynamics CRM consultancy experience
- Strong understanding of Microsoft Dynamics 365, Dynamics CRM 2016/2015
- Experience of providing Pre-Sales Demonstrations
- Experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365
- Excellent communication and problem solving skills
- Excellent understanding and knowledge of core Microsoft Dynamics CRM/365 modules
Must :
- Good to have Knowledge and Understanding of F&O module and Power BI, ETL and reporting.
- Microsoft SQL Server understanding
- Ability to create high quality functional documentation and strong requirements gathering skills.
Key Competencies :
- Programming languages - C#, VB.net, ASP.NET, HTML, JavaScript, VSTO, Silverlight
- Architect / design CRM system, related customizations, portals, and reports
- MS CRM development or integration best practices
- Technical specifications documentation
- Data migration and integration mappings using SQL Integration Services, Scribe or Web Services
- SQL Reporting Services
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