Technical Support Engineer - Troubleshooting (2-6 yrs) (Augusta Infotech)

Role : Technical Support Engineer (Windows)

Key Responsibilities :

- Management and resolution of technical issues logged by customers in Europe.

- Drive improvements in process and culture within the group, with a focus on both internal and external customer satisfaction.

- To manage, maintain and develop my own technical expertise.

- Contribute to technical support knowledgebase.

Minimum Qualification and Experience : Should be a Graduate with at least 2 to 6 years of work experience in a similar role.

Mandatory Skills :

- Expertise in Win 2008/2012 servers, Win 7,8,10 clients.

- Expertise in Active directory & group policies, DNS, DHCP, TCP/IP, IIS.

- Expertise in Virtualization technologies like VM ware, Citrix Xenapp and Xendesktop, Hyper V.

- Experience with email solutions Microsoft Exchange 2010/2013 and Office 365.

- Experience in managing Antivirus products (Symantec corporate edition, Sophos).

- Expertise in Backup solutions (Symantec backup exec, Windows backup, Veeam, Microsoft DPM).

- Exposure in troubleshooting hardware issues.

- Familiar with storage technologies, SAN and RAID concepts.

Desired Skills :

- Knowledge of remote support tools.

- Exposure to Apple technologies.

- Exposure to basic PowerShell commands.

- Configuring and troubleshooting VLANs, switches, routers.

- Exposure to mail security concepts like Symantec mail security for Exchange, Sophos antispam.

- Familiar with Wireless technologies like Meru, Cisco, Juniper networks.

Competency Requirements : 

- Should be customer-focused with an eye on customer satisfaction.

- Excellent communication skills, both written and verbal.

- Good planning, organizing & time management skills.

- Must be a team player, energetic with a positive attitude.

- Knowledge of ITIL framework.

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