Job Description :
- Daily operations & administration of Virtualization platform (VMware ESXi, Hyper V, Nutanix).
- Configure, maintain and troubleshoot VMware/Hyper V Environment.
- Administration and support of MS Office 365 suite, including configurations and policies.
- Administration and management of DFS, Terminal Servers, Hyper V, Internet Information Server, System Center Operations Manager (SCOM), System Center Configuration Manager (SCCM) and file server migrations.
- Create and manage accounts on Active Directory.
- Administration and management of SAN and NAS solutions.
- Configure, maintain and troubleshoot Active Directory and Group Policy in domain environment.
- Monitoring of Windows systems to maintain uptime SLA and reliable operation.
- Manage and maintain backup solution.
- Create and maintain documentation relating to Windows infrastructure and applications supported.
- Creating and maintaining Standard Operating Procedure (SOP) for related activities/ functions.
- Capacity planning and forecasting: Using tools such as Vrops, monitor the capacity utilization and forecast the future requirements based on the trends.
- Handle systems audits and ensure that the identified gaps are fixed.
Key Responsibilities :
- Proactively monitor various logs (server logs, storage logs, backup logs, etc.).
- Provide root cause analysis of incidents.
- Work on the alerts raised by SCOM for proactive fixing.
- Work with a change control policy on any changes.
- Log calls with external providers/ vendors where and when necessary.
- Perform troubleshooting and fixing the issues.
- Effectively manage support calls by providing continual feedback, time-based resolution and follow-up calls subsequent to closure.
- Perform periodic preventative maintenance identified by Data Centre Manager/ IT Services Coordinator.
- Make recommendations to IT Services Coordinator for improving processes.
- Other tasks as identified by Data Centre Manager/ IT Services Coordinator.
- Patch Management for VMware, Nutanix, Windows, Linux and hardware components.
- Coordination with the application team to identify and address issues causing degraded application performance.
- Works with DC Manager to design and implement technical solutions.
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