Stratogent - Network Engineer L3 - Routing & Switching (6-13 yrs) (Stratogent technology services)

Relevant Experience: Min 6 years in network infrastructure of which 2 plus years at L3 level to remote network

Educational Qualification: Full time Bachelors/Master's Degree in any stream (engineering background preferred) with excellent academic track record.

Company Overview:

Stratogent provides managed services for on-premise and cloud hosted infrastructure. Our customers are large or mid-sized corporations, predominantly in USA. We were founded in 2005 and operate out of Silicon Valley and Bangalore.

Customers entrust the 24x7 monitoring and management of their entire infrastructure stack to Stratogent so they can focus on the application functionality or business level projects. Stratogent is among the few managed service providers with true hybrid cloud expertise. Customers ask us to extend or migrate their infrastructures between datacenters, AWS, Azure cloud as well as Office 365. We wrap the compute-storage-network platform with our monitoring, backup and security operations services that cover all the 24x7 requirements of running an enterprise grade application.

Job description:

- Network Administration at L3 level: Cisco, PAN, Routing, Switching, MPLS, VPN, WAN acceleration

- Provide hands-on technical support

Business Relationships:

- Coordinating internally with other team members

Responsibilities

- Day to day Operational issues, requests and Project tasks

- Respond and resolve escalated incidents, problems or outages and accurately report and document solutions

- Problem determination and resolution within SLA's

- Install, configure, maintain and troubleshoot various networking devices

- Troubleshoot network performance issues using various performance and monitoring tools

- Use the available monitoring tools during the maintenance activities (scheduled or unscheduled) to suppress the alerts, collect information for troubleshooting

- Create, review, update and maintain Standard Operating Procedures.

- Assist in proper designing, planning and documenting.

- Firmware or OS upgrade and patching of related networking devices

- Responsible for providing senior level of support in networking area.

- Prepare root cause analysis report

- Train and mentor the peers and juniors in the team.

- Validate the quality of work performed by peers and juniors in the team

- Perform the Shift handovers

- Being part of the technical team during CAB reviews, Projects and Incidents

- Perform daily system monitoring, verifying the integrity and availability of all networking devices and network services

- Participate in team on-call response 7x24x365.

- Co-ordinate with various teams such as monitoring, backup, windows and Linux to ensure proper functioning of all servers and its services

Must-have Skills:

- Must be good in below areas:

1. Routing

- Cisco routers administration

- OSPF, BGP routing protocols

2. Switching

- Must be good in troubleshooting with:

3. Analysis using logs

4. Analysis of Alerts

5. Able to Perform Root Cause Analysis for the incidents

- Must have done firmware or OS upgrade and patching of related networking devices

Good-to-have-skills :

- Cisco certifications are a strong plus.

- Good technical experience on firewalls (Cisco, FortiGate, Palo Alto)

- A strong plus would be breadth of technical experience (MPLS, Campus Wifi, WAN Acceleration, load balancer, etc.)

- Working knowledge of networking in cloud technologies,

- Meraki and / Or Aruba wireless management.

- Experience with network monitoring tool like SolarWinds, netflow is a plus.

- Prior experience working at an ISP/Managed Services/IT Services company is preferred, and a background in dealing with global teams and remote teams will be a strong plus.

- Capture and analyze Wireshark logs

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