Service Desk Technician - Troubleshooting (3-6 yrs) (4Labs Technologies)

Service Desk Technician - Immediate joiner (24/7 support need)

Requirements and Qualifications :

- Strong troubleshooting skills, comfortable with researching an issue, developing, and documenting a solution.

- Accurately process and record troubles via the company ticketing system, Atlassian JIRA.

Required Technical Experience :

- Hardware troubleshooting, Headsets, IP Phone, Webcams

- Basic network troubleshooting, Home networking, Wi-Fi, Cellular, VPN - Tier 1 Microsoft Active Directory, Windows 10, Office 365 (Outlook, Teams, OneDrive, SharePoint) support

Preferred Technical Experience :

- Remote installation of software and drivers

- Resetting domain account passwords

- Zoom Support

- Local/Network Printers

- AzureAD

- OKTA

- MacOS troubleshooting

- VMWare VDI troubleshooting

- Run diagnostic problems to resolve the problem

Apply Now