Tier 3 Office 365 Administrator
The Tier 3 Microsoft Office 365 Subject Matter Expert (SME) will apply advanced technical skills and knowledge to collect needed information to resolve issues in a highly complex and fast-paced client environment.
Primary Duties and Responsibilities :
- Support Office 365 applications including SharePoint Online, Exchange Online, Microsoft Teams, OneDrive, Office Online, OneNote, MS Stream, and the other applications associated with the Microsoft E3 and E5 licensing.
- Experience configuring and administrating M365 compliance and security components including :
- Access to the Security & Compliance Center
- Office 365 Cloud App Security
- Threat management such as mail filtering and anti-malware
- Advanced threat management, such as threat explorer for phishing campaigns
- Customer Lockbox
- Mobile device management
- Data loss prevention for Exchange Online, SharePoint Online, and OneDrive for Business
- Communication data loss prevention for Microsoft Teams
- Manual sensitivity labels1
- Automatic sensitivity labels
- Information barriers
- Information governance
- Advanced information governance
- Content search
- eDiscovery cases
- eDiscovery holds (including query-based eDiscovery holds)
- eDiscovery export
- Advanced eDiscovery
- Archiving
- Alert policies
- Basic Audit8
- Advanced Audit12
- Communication Compliance (Supervision policies)
- Office 365 Message Encryption (OME) Basic
- Office 365 Advanced Message Encryption
Job Description :
A strong understanding of these products is a must. Prior experience in supporting an O365 environment is required.
- Provide Tier 3 support to Clients, monitor the Office 365 tenants Monitor and test performance for potential bottlenecks, identify possible solutions, and work with Tier 3 counterparts to resolve issues Address client connectivity, client software distribution, and mobile installation issues.
- Develop and document best practices for supporting the Office 365 application and assist with developing appropriate support model
- Maintain current knowledge of relevant technologies as assigned
- Provide advice and training to peers on various Office 365 applications
- Write and maintain custom scripts (PowerShell) to remediate issues to support users
- Manage the O365 Knowledge base content Manage email distributions. This includes keeping content in the email templates current so that large mailings can be sent quickly when needed
- Announce the arrival of new features and describe how to use them in ways that all users can understand
- Align proper tenant licenses to users' needs
- Provides training sessions covering O365 tools and best practices, is key in managing the content, tips & Tricks and answering
- Facilitates Office 365 migration with the client
- Set up administrator and service accounts, install system wide software
Other duties as required Job Requirements :
- Passionate about delivering the ultimate customer experience
- Demonstrated professionalism in resolving customer issues
- Success at working in a team environment where a customer obsessive culture is paramount
Key Skills :
- Experience working with remote clients
- Experience with Defense Enterprise Email
- Experience with server and network administration (Windows and/or Linux)
- Experience with ITIL methodologies and best practices - Experience with Microsoft System Center Configuration Manager (SCCM)
- Understanding of DNS
- Experience with POP/IMAP/SMTP
- Thorough Understanding of Concepts of Networking Fundamental
- O365 set up from start to finish
- Office Suite installation and Activation
- OneDri
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