Job Description :
- We are looking for a reliable, Senior Network Engineer to support our internal and remote customers.
- The primary job functions are systems and end user support for Windows, Azure, VoIP, Microsoft O365, and VPNs. Delivering operational excellence and ensuring client satisfaction are essential to success in this role.
Basic Qualifications :
- Engineering Diploma / Degree Certified
- ITIL Certified
- A minimum of 5 years of technical experience in MSP environment
Experience and/or Abilities Required :
- Work hard, have fun, compliment colleagues for work well done.
- Must be fluent in English, oral and written communications
- Excellent listening and communications skills, both verbal and written.
- Strong customer relationship skills
- Strong client service orientation and passion for achieving or exceeding expectations
- Experience working within a help desk environment
- Ability to provide and maintain detailed documentation on each ticket
- Experience in managing Microsoft client Operating Systems and Applications
- Experience with virtual environments
- Office 365 experience (Administration)
- VoIP administration/maintenance
- Problem-solving abilities and ability to meet project deadlines
- Ability to work on multiple priorities and/or projects simultaneously
- Organized, detail oriented and self-motivated
- Must be available for occasional off-hours support and maintenance
- Ability to make training materials / Video instruction
Job Type: Full-time; Rotating Shift
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