IT Service Desk - Operations Support/Backup (2-5 yrs) (ArrowPoint Management Services)

Must-Have :

- Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills

- Willingness to work in any shifts including night shifts

- Accountable to answer customer requests and assisting customer either by email/chat or over the phone

- Should be flexible for voice support

- Ability to understand customer issue and route to the appropriate team

- Should be ITIL Foundation certified

- Must be a strong cross-team collaborator

- Requires the ability to thrive in a demanding, fast-paced 24*7- 365 operations support environment, which may occasionally require working after normal business hours or weekends.

- Candidates might need to extend support during Week Offs depending on the business requirement

- Basic knowledge about Systems, backup and Network

- Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's

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