Renoir Management Consulting - Head - IT Services (12-19 yrs) (Renoir Management Consulting)

HEAD of IT

Renoir Consulting is a trusted partner to leading organizations across the globe. For over 25 years Renoir has supported clients in transforming their businesses, partnering with them to realize measurable operational and financial benefits. With a presence across 5 continents, a career with Renoir is dynamic and filled with infinite potential. If you- re curious, analytical, and love working as a team to achieve extraordinary results, come join us.

The Opportunity:

In this role you will have the opportunity to play an integral role in the transformation of the IT systems landscape of the business, its digital solutions and our data by building a strategic plan to transform Renoir into a high performing digital business and in cementing IT as a function that drives value for both our internal and external customers.

Job description:

The Head of IT Solutions role requires an experienced IT leader with a proven background working to support a company in the professional services field. Transforming how our global teams work and share information to drive excellence. The successful applicant will have a wide array of management skills and high level of integrity, creating a culture of trust, openness and accountability for performance.

RESPONSIBILITIES:

- Oversee the transformation of all our IT systems, including but not limited to Finance, HR, CRM, SAP, Office 365.

- Oversee along with the different specialists the O365 cloud landscape for email, SharePoint and related solutions.

- Support department heads in managing the implementation of new processes and how these could be improved by digital solutions.

- Develop success factors and design and implement relevant KPIs to measure and ensure transformation success.

- Assist Senior leadership with developing, updating, implementing, and enforcing industry best practices, and embedding these within the business- IT policies and procedures.

- Distribute workload to technical support team; manage schedules and workflows within the organisation. Hire, train, motivate, and develop technical support staff; monitor and review performance.

- Research and evaluate new digital solutions, hardware and skills required to continually improve the business- IT performance; recommend budgets and coordinate implementation.

- Monitor core technology systems, ensure minimum down time. Create and/or update instructional guides or documentation for general staff and IT and facilitate knowledge-based development.

- Build and manage vendor relationships and regional responsibility for vendor audits (ex: licensing). Manage internal and 3rd party infrastructure resources for delivery of critical site services.

SKILLS/ABILITIES :

Technical Skills :

- Working knowledge of IT technical infrastructure and digital solutions in a Microsoft environment.

- Experience working, setting up and managing IT centralized and de-centralized support functions.

- Project Management delivery experience.

- Experience with Microsoft O365 technologies, incl. Office 365 Service Center, SharePoint, O365 Exchange and Power Tools.

- Experience with integrating and operating cloud-based telephony systems, CRM, SAP Financial and web-based development tools.

- Operational knowledge of migrating systems from in-premise to cloud particularly with SAP and SharePoint.

- Experience working with or managing developer teams to set up and manage Big Data related projects with proper data architecture built-in, data management and data governance processes in place.

- Good working knowledge on various IT security systems and related best practices.

Leadership Skills :

- Solid leadership and people management skills

- Superior interpersonal and social perceptiveness skills to manage different levels of stakeholders across different countries and cultures.

REQUIREMENTS:

- Minimum 12 years of full-time management and work experience in an IT service department, including managing service support teams - IT Service Desk, hardware & software provisioning, network infrastructure, project management, and management of 3rd party delivered services.

- Ideally IT services experience with an international professional services organisation.

- University degree within a related IT discipline.

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