Job Description :
- Full time Windows Senior System Admin ( Tier 1, Tier 2, Tier 3 ) position at Moksh Tech leading MSP & Software Development Company at Prahladnagar, Ahmedabad, Gujarat, India (www.mokshtech.net)
- Candidate should have excellent spoken and written English language skills.
- Provide support to US, UK, Aus based clients. Should be willing to work in any of the shifts according to client's requirements.
- Job location wherever you are - WFH permanently.
- 4 - 15+ years' experience in a Windows System Admin role
- 4 - 15+ years in customer service
- Microsoft Certification
- Candidates having experience in MSP environment and working experience with US based Clients will be given preference.
Required Technical Experience :
- Experience supporting Active Directory including group policy, PowerShell scripting & domain trust
- Proven ability to manage server roles & features, regular support operations, end-users support calls.
- Managing Exchange and Office 365 environments
- Having hands on good experience on Virtualization (VMWare, Hyper-V)
- Proven experience managing industry-leading cloud provider platforms: Azure, AWS (Preferably AWS trained / Certified -AWS Cloud workspace)
- Proven understanding of how VOIP Services / Support if any Call Center experience)
- Experience managing remote access solutions including Microsoft RDS, Cyberoam Firewall administration
- Experience in Firewall / Switching.
- Experience working with vendors, Microsoft licensing in an introductory support role
- Proven experience troubleshooting ISP related issue and co-ordination with the vendor's
- Comprehensive knowledge of managed services & multi-tenant support environments
- Must have good written and verbal communication skills.
Preferred Attributes :
- An ability to participate in many projects simultaneously.
- Great attention to detail and a high level of organization.
- The desire to work as part of a team.
- Critical thinking aptitude.
- Empathy for our customers and team members and their circumstances and a desire to help them.
- A positive, courteous demeanor.
- An aptitude towards service.
- Openness to feedback.
- Ability to learn from experience.
- Ready to work in any shifts including night shift.
- This is a Full time and permanent position.
- This is permanently WFH position.
- You must have good condition Laptop / Desktop with minimum 40 MBPS Broadband.
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