Job Description :
- The teams are responsible for high-level technical resolution for incidents received from phone calls, emails, or automated ticketing system during specific shifts.
- Responds to telephone calls, email, instant messages, and assigned tickets from customers, assigned work orders/incidents to appropriate support teams, and follow up until closure.
- Respond to, and diagnose problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide remote desktop support and perform other activities based on SOPs.
- Should have decent communication skills and excellent customer interfacing skills.
- Ability to understand Customer issues very quickly based on gathered information and fixes this issue.
- Excellent Knowledge and real-time experience in Windows Server Monitoring, Active Directory User Management, and Office 365/Exchange Server User Management.
- Good conceptual understanding of Windows architecture
- Been into end-user support team for last 2 years
- Hands-on experience on user administration & management (AD, O365, VMWare, etc.)
- Willingness to work on Desktops issues (in domain environment)
- Willingness to work in permanent night shifts (no medical situation)
- Hands-on experience for either O365 or VMWare/Hyper-V or Azure
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