Job Description :
- As a Dynamics 365 System Administrator, you will provide support and troubleshooting services on issues with the platform and any third-party tools. You will also manage the security, users, roles, profiles and groups.
- You will be required to lead the development of new CRM functionality by the organisation during their period of transformation and once in Business-As-Usual. You will work closely with Global Product Owners to implement changes and enhancements and to help grow the modules and process on the Dynamics 356 platform.
- You will act as the Business-As-Usual point of contact for the CRM system across Europe and be responsible for maintaining and supporting the system ensuring the system is kept up to date with the latest upgrades and updates.
Your duties will include :
- System administration
- Support and customization
- Configuration of the Dynamics CRM system.
- Providing 2nd level Dynamics 365 Incident analysis and support, resolving incidents as appropriate within the specified guidelines.
- As a member of the Service Desk 2nd/3rd line team, act as technical escalation for the 1st line team, assigning calls to the relevant technical specialist where initial problem determination is not possible.
- Working cooperatively with team members and colleagues, contributing positively and constructively to the achievement of team and organizational objectives, taking proactive accountability and ownership of own actions
- Taking proactive responsibility for communication during Major Incidents, providing updates as required
- Accurately logging and maintaining real-time updates for all Service Desk Incidents (tickets) using our Service Management Tool, ensuring appropriate communication with colleagues and key stakeholders at all times.
- Performing trend analysis, identifying and reporting trends to the Service Desk Manager so that the appropriate corrective action can be taken.
- Proactively escalating Incidents when Service Level targets are expected to be breached, or where technical or functional escalation is needed.
- Enacting small non-critical changes and updates to the system as required.
Job Responsibilities :
- To comply with safeguarding policies, procedures and code of conduct
- To demonstrate a personal commitment to safeguarding and student/colleague wellbeing
- To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy
- To engage in safeguarding training when required
Job Requirements :
- Strong technical and hands-on understanding of Dynamics 365 CE
- Experience with customization and configuration of Dynamics CRM
- Experience with workflows and UAT testing
- Experience with responsibilities of a System Administrator, for example, support/upgrades, configurations, maintenance, etc.
- Hands-on experience of Microsoft Dynamics CRM development
- Experience supporting global applications
- Experience supporting external customer-facing platforms
- Demonstrable experience in a Customer/Technical Support environment
- Thirst for further development and learning
- Strong communication skills (written/spoken)
- Well-organised with attention to detail
- Good customer approach/very customer-centric
- Self-starter, ready to hit the ground running
No comments:
Post a Comment