IT Operations/Communication Lead - VoIP Technologies (9-14 yrs) (BDX India Private Limited)

Major Responsibilities :

- Responsible for the 24/7/365 maintenance, and support of corporate systems infrastructure, including networking, telephony, security, and facility management.

- Responsible for the conformance with and continuance of Corporate ISO 20000 and 27001 certifications; including extracting reporting from ITSM & SMS systems

- Create/ Update high service availability and disaster recovery planning and testing documentation leveraging best practices and Cloud-based technologies from Amazon, Google and Microsoft

- Ensure ISO compliance and associate documentation for all IT assets, as well as, oversight team member charged with all IT configuration items and assets, including servers, desktops, laptops, desk and mobile phones, local and network printers, software, licenses, and peripherals

- Support of the Corporate Innovation Centre, including the facilitation of customer visits, technical demos, and infusion of new technology and facilities enhancements

- Work closely with the Business and Back Office Functions to leverage Technology to Improve Business Processes and overall Customer Experience.

- Responsible for the maintenance of shared facilities, office expansion and new office deployment projects

- Other duties as assigned

Desired Skills :

- 10+ years of experience leading the design, integration, and management of enterprise infrastructure solutions.

- At least 3 years of experience diagnosing and troubleshooting VOIP technologies

- Experience in design, optimization, and implementation and operational support activities for Networking equipment such as Routers, Switches, ASAs, WiFi AP/Controllers, WAN Accelerators, Firewalls, IPS/IDS, Sniffers, and Circuit Management.

- Experience conducting architecture reviews to assess impact of proposed systems and preparation of mitigation plans.

- Certification in Cisco networking and communication technologies.

- Layer 2/3 Ethernet Fabric. (such as Brocade, Cisco, Arista)

- Firewalls (such as Palo Alto and Cisco ASA)

- WAN (such as Cisco & Juniper; MPLS, DWDM, VPN, etc.)

- Certification preferred: CCNP, MCSE, CISP, ITIL, 6SIGMA

- Experience in managing/leading customer and support escalations directly

- Demonstrable IT Service Management leadership experience and results Trend Analysis, Problem Management, RCA, Continuous Service Improvement, Management Information Reporting, Change Management, etc.

- Must be able to create/nurture/lead a highly technical team delivering high availability services on a 24/7 basis Experienced in supervising a 24x7 Tier3 Network Operation Centres (NOC) shift operations and personnel

- Knowledge of various operating system flavors including but not limited to Windows, Linux, Unix

- Experience with monitoring solutions such as Zabbix, Nagios, Cacti, Solarwinds, etc

- Experience/Knowledge of SDN and next-generation networking devices.

- Must be able to communicate professionally on calls with clients and in written responses to emails, service request and trouble reports

- Solid networking fundamentals and experience required. Deep understanding of VLANs, Cisco/Juniper devices, DNS, SDN, etc

- Excellent communication and leadership skills

- Experience in performing vendor management

- Ability to handle high-pressure situations with key stakeholders

- Good Analytical skills, Problem-solving and Interpersonal skills

- Experience with elastically scalable, fault tolerance and other cloud architecture patterns

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