Skype for Business Consultant - Office 365/Exchange (3-8 yrs) (Srijan Spectrum)

JOB DESCRIPTION :

Need Strong resource in Skype for business/MS Teams for comp C1 & C2

Responsibilities :

- Provide the quick and accurate solutions to the customers- problems. Meet all follow up commitments made with customers.

- Aligning with Customer's business time, represent Microsoft and communicate with customers via telephone, remote assistance, written correspondence, electronic service in a timely manner according to the service level agreement.

- Analyze problems and develop solutions to meet customer needs; may involve writing custom code.

- Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.

- Write technical articles and sample programs for Microsoft's knowledge base.

- Manage the healthy progress of service requests. Ensure escalating to senior and escalation resources at the right time with the right information.

- Collaborate on cross-team and cross-product technical issues by working with resources from other groups and product team as needed to resolve customer issues.

- Effectively manage relationships with customers, and other stakeholders while ensuring high customer satisfaction of the overall service experiences.

Qualifications, Abilities and Experience should Include :

- Prior knowledge on Unified Communications (On Premise Experience) & networking products (preferred but not essential) and Windows Server Operating systems

- Basic knowledge on Active Directory

- Hands on experience on OnPrem Skype for business / Lync OnPrem(Preferred)

- Experience building relationships with customers

- Strong customer service, communication, problem-solving and interpersonal skills

- Ability to manage high pressure situations

- Troubleshoot issues both at the client and server side.

- Fluent in English (written and oral) is mandatory

- Should be comfortable working in shifts

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