Job Description :
We are hiring for Desktop Support L3 Engineer.
Kindly go through the below JD and if your profile matches the JD, Revert with your updated CV.
Job Description :
- Setup desktop computers and peripherals and test network connections.
- Walk customers through installing applications and computer peripherals
- Test computers to ensure the proper functioning of computer systems.
- Conduct remote troubleshooting.
- Test alternative pathways until you resolve an issue.
- Train end users on the usage of computer hardware and software.
- Provide training for office 365
- Address user tickets regarding hardware, software and networking.
- Direct unresolved issues to the next level of support personnel.
- Adhere to policies as per corporate manuals and directives.
- Customize desktop applications to meet user needs.
- Record technical issues and solutions in logs/Internal
- Provide documentation for tickets via Manage Engine Service Desk Plus
- Provide remote support via Manage Engine remote tool
Requirements :
- International Voice (Technical Support Level 3) experience in providing Technical Support to International Customers
- Knowledge of Enterprise network (cloud Firewalls, traffic flow)
- Ability to provide high-level support in installing, optimizing, maintaining, and securing Microsoft Windows Servers, Active Directory, in-house and hosted Microsoft Exchange environments, and Azure.
- Experience in MSP environments.
- Experience in Azure
- Expert level in O365, Azure AD, Exchange
- Advanced computer knowledge (Windows operating system, Hyper-V, VMware, etc.).
- Experience with Citrix and PowerShell
- Familiarity with Cisco Networks is a plus.
- Hands-on experience with Windows/Mac OS environments.
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