IT Support Engineer - Vendor Management System (2-5 yrs) (Blitz Jobs)

AREA OF RESPONSIBILITIES

IT SETUP

Source- Assess pain-areas in which new technology, solutions and workflows can be implemented to improve efficiency and productivity.

Identify- Test, flag and fix potential problems, inefficiencies and weaknesses in all IT platforms used across the company/ clients.

Analyse- Analysing a company's IT system and infrastructure.

Assistance- Assist the team in research, testing and deploying new solutions based on the requirements of different departments across the company - Admin, HR, IT, Accounts, Sales, Client Relations, Marketing & Design.

Innovate- Evaluate and foster innovation, to deliver high impact IT solutions by coordinating the business process-integration, automation and operation of all IT systems across the company / clients.

Implement- Installing computer equipment and software, working with users to recommend appropriate hardware and software upgrades.

Rearrange- Dealing with product faults and arranging repairs and replacements.

Maintain- Periodic updates and maintenance of all the software used across different departments.

Manage- Handle all employee joining and exiting formalities, for a smooth experience.

Update- Be able to provide strong day-to-day server and workstation support.

DOCUMENTATION

- Prepare accurate and timely reports.

- Document technical knowledge in the form of notes and manuals.

- Ensure the creation and maintenance of all written documentation, including system and user manuals, company wiki, license agreements, warranties, and modifications & upgrades.

- VENDOR MANAGEMENT

- Coordinate with the vendors for specialised setups, be the company representative in supervising and coordination when an external agency is involved.

Requirements

Years of Relevant Experience- 2+ years

Education & Certifications-

- We prioritise skills over degrees but B.E (Computer Science/ Computer Engg/ IT Engg.), MCA or equivalent education and experience is a bonus.

- Progressive IT experience, including experience in a multi-office environment.

- Some sort of certification and/or training on Mac based IT systems is highly desired.

Software and Applications-

- In depth knowledge and expertise of the latest Microsoft and Mac OS & Server systems. Mobile Devices: iPhone, Android

- GSuite / Google Workspace, Microsoft Office 365

- Experience in backup, restoration and NAS setup & management.

 - Networking & Internet Technologies, Active Directory, Group Policy, DNS, DHCP, IIS, iSCSI, VPN

- SaaS Applications, Business Apps & Tools (CRM, POS, CMS, ERP, ATS, HRMS etc.)

- Knowledge of Adobe Creative Suite / Design software, Zoho products is a bonus.

Qualities & Capabilities-

Nature / Personality

- Hunger to learn and grow, with a can-do attitude and immense passion in technology and how it can enhance the way people work. Keeping current with the latest technologies and developments.

- A true - customer service- attitude is required along with excellent verbal/written communication skills, and strong time management/organisational skills.

- Good listener, confident personality, courteous and friendly manner, absolute integrity.

- Work to deadlines and adapt quickly to a fast changing environment.

- Should adhere to strict confidentiality in maintaining all company and client data.

Abilities

- Good organization skills and the ability to work closely in collaboration with all teams and external vendors.

- The ability to troubleshoot in a complex technical environment and to work with limited supervision is critical.

- The ability to manage expectations in a deadline driven culture (where a feeling of urgency is the norm) is vital in this role.

- Must possess a strong creative ability to apply IT to solve business problems.

- Superior analytical, evaluative, technical, and problem-solving abilities.

Knowledge

- IT Budget, Procurement and Vendor management.

- IT Infrastructure Management.

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