IT Operations Analyst - Exchange/SharePoint Online (5-9 yrs) (Innoquest)

Responsibilities:

- Resolve escalated Help Desk tickets

- Maintain users, groups and Organizational Units in Active Directory.

- Designing, maintain and test Group Policies.

- Daily monitoring of production systems

- Participate in the planning and implementation of Office 365.

- Exchange 2010 Administration.

- Administer Sharepoint 2013.

- Office 365/OneDrive/Sharepoint Online Administration.

- EMM Administration of mobile devices.

- DOS & PowerShell scripting for Windows and O365.

- Server and Endpoint patching.

- Monitor and maintain backup and DR systems.

- Provide audit support for ITGC.

- To prepare and deploy Desktop Imaging.

- To provide all aspects of technical support for Windows based systems and SQL Server database in a proactive and reactive mode and ensure the systems perform within the terms of their respective service level agreements.

- Develop and maintain system documentation, processes and procedures and updating of such documents on regular basis.

- Provide status reports of projects to the management.

- To support and adhere to company security policies.

- Expected to provide after-hours support, including the occasional weekend/evening to perform upgrades, repairs or troubleshooting.

- Expected to deliver results within given time frames, ensuring that the standard of your work is maintained. You will be expected to document your work in line with team standards.

- Keep up to date with industry technology and advice on skill gaps and approaches.

Qualifications :

- Excellent working knowledge of Windows operating system administration and MS SQL administration Server.

- Minimum of three years of work experience in IT support.

- Experience working with third party and cloud-based vendors.

- Strong knowledge of Windows Desktop Operating System and Windows Server Administration.

- Knowledge of incident, problem and change management process implementation.

- A self-starter with the ability to work to tight timelines and be prepared to work occasional overtime.

- Communicate effectively with customers, and work well under pressure. Need to be conscientious and see problems through to a completion with a high emphasis on problem ownership.

- Able to organize their time effectively on a daily and weekly basis with a high emphasis on efficient self-time management; reporting problems and requesting assistance as required.

- Excellent attention to detail, diligence and professionalism necessary for a business support role.

- Excellent customer-facing skills.

- Will have experience of working as part of team.

- Competent at multi-tasking and prioritization; highly organized in prioritizing system support & maintenance against business cycles

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