Hilti - IT Support Specialist - Office 365/Active Directory (0-2 yrs) (Confidential)

Your Responsibilities :

- Provide onsite troubleshooting and handling user request through ticketing, email and phone calls in timely manner within the agreed SLA and processes in India and other Asia Pacific countries as a member of MOIN-Asia IT Service Desk team member

- Administer Microsoft users using Active Directory and software distribution tools

- Support PC / laptop / tablets / mobile data / smartphones / network equipment

- Provide onsite support for Global IT for servers and network components

- Configure network printers in accordance with Global IT standards

- Support MS Office 365 cloud and client applications

- Asset management of Hilti IT equipment and mobile phones using software and tool provided

- Administer SAP User accounts and roles

- Support server backup processes using approved backup solutions

- Manage and coordinate local projects and be responsible for Global IT rollout

- Coordination of external IT service providers

- Compliance with all relevant regulations and company agreements

- Provide out of hours support when and if required

- May be required to travel occasionally to remote sites nationally and regionally

Your Profile

a) Functional Expertise :

- Strong PC, laptop, tablet hardware support experience

- Knowledge and experience of Microsoft Windows Microsoft Windows OS, Microsoft Office, PC hardware / software / tools, network troubleshooting (LAN and TCP / IP) and IT hardware

- At least 3-5 years proven membership of a globally-oriented IT team

- At least 3-5 years proven track record in a support role including experience in customer contact

- Good supportive telephone manner and communication skills

- Self-motivated team member

b) Understanding the Business :

- Able to prioritize based on business needs

- Has a clear understanding of the role of IT in the business environment as service provider in achieving the business targets

- Applies Hilti core values and compliance standards when dealing with IT suppliers

- Relates to the business reasons driving Hilti IT Strategy

- Understanding and defining what needs to be done

- Clear service orientation and able to adapt himself to newest technology and service innovation

- Able to quickly demonstrate high levels of motivation and competence in IT tasks

- Focus on opportunities, proactive ownership and avoid problems (innovator)

- Getting things done

- Structured, self-motivating and independent working style

- Works and thinks proactively

- Flexible working approach

- Shows a strong can-do attitude and is willing to go the 'extra mile'

- Stays focused on the real issues and identifies the pain points

- Completes tasks/projects and ensures execution to the end

Working with others :

- Excellent interpersonal and communication skills across all levels in IT and business, can communicate to all functions of the organization

- A team player

- Interacts well with cross-functional teams in Hilti's global IT organization

Developing yourself and others :

- Seeks out opportunities to learn and develop

- Seeks feedback from customers and colleagues

- Works to strengthen development areas

- Prepared to adopt/adapt best practice wherever originates

- Shares knowledge with others and willing to learn from others

What do we not need :

- Programming language skills

- Server administration

- Not enthusiastic about finding the best possible solution for the users

- Weakness in teamwork or interpersonal cooperation/communication

Non-negotiable criteria :

- A team player

- Experienced in installing and maintaining PC/laptop/tablet

- Microsoft experience and training

- Driving licence

- Excellent communication skills in written and spoken English is a must

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