Analyst - Technology Support (5-7 yrs) (Talent500)

Essential Responsibilities :

- Monitor, maintain, and support Microsoft Identity Manager (MIM) infrastructure and processes including synchronization service, portal service, managed identities, and troubleshooting workflows.

- Oversee the creation, change, and deletion of user accounts, groups, privileges, and roles within MIM and when applicable, within AD and Azure AD.

- Continually focus on identity and access continuity in relation to naming conventions, access criteria, and access integrations.

- Oversee the analysis of MIM workflows and integrations. Drive continual process improvements to ensure that our identity solutions are streamlined.

- Serve as the Microsoft Identity Management subject matter expert.

- Troubleshoot reported support issues. Conduct analysis and then determine & implement resolutions to correct MIM workflow & integration issues.

- Document standard operating procedures / user instruction / and workflows to ensure knowledge sharing.

- Create and lead training classes for identity management team.

- Write and deploy powershellscripts to make batch changes to access criteria within MIM, Azure, O365, and to improve routine support & maintenance processes

- Document requirements, design, and implement minor identity management enhancements not to exceed 8-10 hours

- Serve as a team member on internal access & identity projects.

- Assist with identity management access controls audit remediation tasks.

Essential / Technologies :

- Experience with Microsoft Identity Management, Power Shell, Azure AD, ServiceNow, Active Directory, Office 365

- Experience with Workday, Multi-Factor Authentication, LDAP, Microsoft Intune Company Portal

- Experience with ADFS and other Federation technologies.

Good to Have Skills / Technologies :

- Technical familiarity with implementing and supporting Cloud Technologies

- Effective written and verbal communication skills, with both technical and non-technical audiences

- Ability to evaluate end-user business requirements, translate them into technical specifications, and then develop and implement the appropriate technical solutions

Primary Skills :

- Microsoft Identity Management

- Powershell

- SQL Azure Administration

 -MS Office 365

- PHP LDAP Administration/Directory Service

 - ADFS

- Active Directory

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