British Telecom - IT Engineer - Office 365/ITIL (4-8 yrs) (British Telecom)

You'll have the following skills & experience

- Strong customer focus and drive to provide proactive, pre-emptive and best in class service

- Ability to process complex ideas and think logically; perceives and understands others

- Possesses the ability to take well-evaluated risks and be audacious in making decisions and taking action

- Proven ability to execute plans under difficult circumstances; confronts and resolves conflict; demonstrates high energy

- Acts with integrity and takes responsibility for own actions and responses

- Knowledge and experience of best in class service

- Familiarity with collaborative ways of working and how to motivate cross-functional teamS

- Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy (e.g. business KPIs, business cases)

Following technical skillsets at an intermediate level :

- Server operating system Management, Windows, Linux, Unix

- Patching/Deployment of OS server or desktop or both / Applications (SCCM, Shavlik etc.)

- Active Directory and Group Policy Management - Private / O365

- Office 365 - Infrastructure (BackOffice)/ Client Management (User Facing)

- Teams / SharePoint

- VDI / Citrix Deployments/ Citrix Server

- Automation, public and private cloud

- MS Office / Outlook / desktop apps

- AV Management (McAfee, Sophos, Trend)

- Build Management

- Desktop Application Packaging and Deployment

- Collaboration Skype For Business, Teams, SharePoint, Workspace

- Ironport

- SQL/Oracle Server Management

- Identity Management / Subscription

- Mailbox / Onedrive / Voice

- ITIL awareness

- Strong experience of technically supporting live operations in a managed services arena

- In depth knowledge of managed customer solutions

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