Looking for a challenging role? If you really want to make a difference - make it with us
Siemens Energy is a global pacesetter in energy, helping customers to meet the evolving demands of today's industries and societies. Siemens Energy comprises broad competencies across the entire energy value chain and offers a uniquely comprehensive portfolio for utilities, independent power producers, transmission system operators and the oil and gas industry.
Products, solutions and services address the extraction, processing and the transport of oil and gas as well as power generation in central and distributed thermal power plants and power transmission in grids. With global headquarters in Houston in the U.S. and more than 64,000 employees in over 80 countries, Siemens Energy has a presence across the globe and is a leading innovator for the energy systems of today and tomorrow, as it has been for more than 150 years.
We make real what matters. This is your role :
- Provide world-class customer experience with every interaction
- Engage and empathize with customers to support and resolve technical issues through completion
- Develop, foster and maintain highly effective customer interaction
- Support configuration, and support of Microsoft Office 365 on various platforms
- Accurately document all work performed through ticketing system including details and outcomes
- Ensure accurate and timely resolution of all assigned issues
- Escalate product bugs or unresolvable cases
- Notice trends and report reoccurring problems
- Update Office 365 licenses, subscriptions and user management as necessary
- Share your knowledge with teammates and guide them in the resolution of complex technical problems
- Coordinate and manage the team members to ensure timely resolution of the tasks and enhance the customer experience
- Increase engagement with Office 365
- Enforce a high-quality customer service culture
- Stay up to date with technological changes in the industry with internal and external training
We don't need superheroes, just super minds
- Degree in (business) computer science
- Minimum 5 years of experience in similar function
- Willingness to learn and understand Office 365 capabilities, plans, service descriptions and features
- Knowledge of legacy Microsoft Office Suites (Outlook, Word, Excel, OneNote, PowerPoint, Visio, OneDrive for Business, etc.)
- Working technical knowledge of current systems software, protocols, and standards, including [firewalls, Active Directory].
- Strong Concepts of Networking Administration
- Strong understanding of cloud technologies e.g. AWS, Azure
- Virtual private cloud operations.
- Public cloud operations including :
a) Networking in the cloud
b) Storage and archiving in the cloud.
c) Security, identity, and access management: IAM in the cloud.
d) Deploying workload in the cloud.
e) Workload monitoring in the cloud.
f) Managing resource consumption in the cloud.
g) Configuration management in the cloud.
- Strong system administration (Linux/Unix or Windows) at the command-line level.
- Experience with running and maintaining scripting [PowerShell, Puppet, Chef, etc.].
- Experience documenting and maintaining configuration and process information
- Active Directory
- DNSP
- O365 administration and set up
- Setting up Outlook
- Experience identifying host providers
- Knowledge of O365 Technical Architecture
- Experience in managing a small team of people
- You speak English fluently and worked with European customers successfully
We've got quite a lot to offer. How about you?
This role is based in Gurgaon, where you'll get the chance to work with teams impacting entire cities, countries - and the shape of things to come.
We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination, and help us shape tomorrow.
Find out more about Siemens careers at: www.siemens.com/careers
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