Job Description :
- Excellent communication skills
- Must have Admin level experience with O365 and Active Directory.
- Maintain high performing service support functions including and IT Service Desk, Networking, Office365 and Server support
- Knowledge on ITIL Process. Open to work 24/7
- Working experience in the client facing environment.
- Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required
- As the owner of the escalation process the Level 3 will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
- Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed
- Be accountable for the quality of Service and performance Drive internal and external review meetings covering performance, service improvements, quality and processes
- Ensure that training services are in place to educate staff on how to use meeting room and collaboration technology effectively
- Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner
- Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services
- Provide regular and accurate management reporting on IT Service performance
- Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments
- Actively review the incident/Service requests reports and drive problem management
Required Immediate joiner to 15 days- notice period candidates.
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