Preferred hours - Overlapping US Eastern time approximately 1am to 10amEST - Monday thru Friday
Required work experience : 4 - 7 years
- Experience managing, monitoring and supporting a Citrix Environment.
- Experience working in an IT Service Management work environment.
- Experience with an incident and change management system. Monitoring queues, ticket assignment, logging progress and resolution are key to this role.
- Experience configuring and supporting Microsoft Windows Systems in a corporate environment
Technical requirements :
- Advanced Citrix Xen desktop/app experience include the following :
a) Profile UPM management techniques;
b) Update, test, and publish pooled Windows desktop images
c) Install, test, and publish remote applications
d) Monitor and maintain the health of Citrix infrastructure components
e) Demonstrated ability to diagnose and remediate issues with services, identify root cause, make recommendations to provide a sustainable Citrix service to meet customer demands.
- Solid proficiency of Windows 10 Workstation and Windows 2019 Server operating systems; system migrations; upgrades; OS security hardening.
- Experience managing Microsoft Office365 update channels in an enterprise and experience publishing Office applications in a shared workspace.
- Experience working with and supporting MS Office applications such as Outlook, Excel, etc.
- Experience administering Active Directory domains, groups and GPOs in a hybrid AAD (Azure) environment
- Experience utilizing automation techniques using PowerShell
- Demonstrated proficiency of Networking technologies (LAN, protocols, physical and logical topologies, DNS, DHCP, and firewalls)
- Working knowledge with all types of client-side hardware (notebook systems, desktop systems, tablets, smart phones, printers and peripherals)
Required Immediate joiner to 15 days of notice period candidates.
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