Senior Administrator - Exchange Server/Office 365 (5-10 yrs) (Cyber Sphere LLC)

Senior Administrator - Messaging - 2 Positions

Location : Bangalore

Role : Fulltime (FTE)

Must Have Skills : Exchange Server, O365, Windows

Job Description :

OS Administration

a. Identify errors and isolate the issue (to specific failed unit / service)

b. Perform start up and shut down services by following SOP

c. Isolate issues related user account

d. perform log analysis

Hardware & Networking

a. Check NW performance by logging into task manager / command line

b. Check NIC teaming / pairing status

c. capture network traces

Messaging Application - Server

a. Install patches

b. Troubleshoot issues such as mailflow, NDR, tracking

c. Use executables to generate reports

Office 365

a. Manage users account

b. Convert NSF to PST as per SOP

c. Check Office 365 service health

d. Create incident tickets with Microsoft

e. Check quarantined emails

f. Validate the severity, in discussion with seniors

Backup & Recovery

- Troubleshoot if the backup / restore of application database fails under supervision / guidance Endpoint Security

- Basic troubleshooting, issues caused due to endpoint security

Technical Skills :

- Expert in OS Administration

- Expert in Hardware & Networks

- Exert in Messaging Application - Server

- Expert in Messaging Application - Client

- Skype for Business

- Office 365

- Expert in Backup & recovery

- Active Directory User Administration and Management

- Expert in Endpoint Security

- Expert in Mobility Servers

- Collaboration Tools

Behavioral Skills

- Expert in Email Communication, Presentation, Public Speaking

- Strategic Thinking, Transactions Processing, Planning

- Analytical Thinking, Scientific Temperament

- Interpersonal Skills, Nurturing Relationships

- Expert in Customer Service Orientation, Business Appreciation

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