ITSM Manager - Change Management (7-10 yrs) (Talent500)

ITSM Manager - Change Management & IT Controls | Fortune 500 Supermarket Retail Company

Essential Responsibilities :

- Accountable for all IT Change Management operations including process education, process enforcement, and process governance. Serves as deputy to the Change Process Owner to guarantee operational excellence and minimize impacts of changes in IT application and infrastructure environment

- Partners with Change Coordinators to review all changes and ensure that risk and impact assessment are done according to our defined procedures. Makes decisions regarding risks and changes that could have financial impact. Acts as mediator and facilitator for proposed changes that may create conflicts between IT applications and/or infrastructure.

- Ensure efficient and effective integration between the Change Management process and other related ITSM process areas (e.g. Configuration Management, Incident Management).

- Coordinates and Facilitates Change Advisory Board (CAB) meeting, issues an agenda and circulates all requests for change contentions to Change Advisory Board members in advance of meetings to allow prior consideration. Serves as liaison and advocate for Change Coordinators in the CAB forum.

- Sets ITSM KPI and Produces trending analysis reports, scorecards, dashboards.

- Document and maintain ITSM standard operating procedures / user instruction / and workflows to ensure knowledge sharing.

- Create and lead training classes on ITSM processes and ServiceNow functionality.

- Key Contributor and offers daily operational support for IT Change Management. Offers back-up leadership for, Major Incident Management, Knowledge Management, and On-call Management. Partners with other key ITSM contributors to govern, measure and mature our ITSM framework.

- Works directly with auditors to understand IT Control requirements.

- Collaborate with technology teams to ensure that processes are documented & audit solutions are implemented, enforced, documented and maintained.

Essential/Technologies :

- ServiceNow Experience

- Good documentation skills, with proficiency in Microsoft's Word and Excel

- ITIL v3 or ITIL v4 Foundation certification

Good to Have Skills / Technologies :

- 5+ years relevant experience in ITSM role with responsibility for process design, implementation, execution, and continual process improvement

- Experience working with auditors on technology access control reviews

Primary Skills :

- ITSM

- MS Office 365

- ITIL Foundation

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Analyst - Technology Support (5-7 yrs) (Talent500)

Essential Responsibilities :

- Monitor, maintain, and support Microsoft Identity Manager (MIM) infrastructure and processes including synchronization service, portal service, managed identities, and troubleshooting workflows.

- Oversee the creation, change, and deletion of user accounts, groups, privileges, and roles within MIM and when applicable, within AD and Azure AD.

- Continually focus on identity and access continuity in relation to naming conventions, access criteria, and access integrations.

- Oversee the analysis of MIM workflows and integrations. Drive continual process improvements to ensure that our identity solutions are streamlined.

- Serve as the Microsoft Identity Management subject matter expert.

- Troubleshoot reported support issues. Conduct analysis and then determine & implement resolutions to correct MIM workflow & integration issues.

- Document standard operating procedures / user instruction / and workflows to ensure knowledge sharing.

- Create and lead training classes for identity management team.

- Write and deploy powershellscripts to make batch changes to access criteria within MIM, Azure, O365, and to improve routine support & maintenance processes

- Document requirements, design, and implement minor identity management enhancements not to exceed 8-10 hours

- Serve as a team member on internal access & identity projects.

- Assist with identity management access controls audit remediation tasks.

Essential / Technologies :

- Experience with Microsoft Identity Management, Power Shell, Azure AD, ServiceNow, Active Directory, Office 365

- Experience with Workday, Multi-Factor Authentication, LDAP, Microsoft Intune Company Portal

- Experience with ADFS and other Federation technologies.

Good to Have Skills / Technologies :

- Technical familiarity with implementing and supporting Cloud Technologies

- Effective written and verbal communication skills, with both technical and non-technical audiences

- Ability to evaluate end-user business requirements, translate them into technical specifications, and then develop and implement the appropriate technical solutions

Primary Skills :

- Microsoft Identity Management

- Powershell

- SQL Azure Administration

 -MS Office 365

- PHP LDAP Administration/Directory Service

 - ADFS

- Active Directory

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Analyst - Disaster Recovery (3-5 yrs) (Talent500)

Essential Responsibilities :

- Collaborate with technology teams to ensure disaster recovery solutions are prepared, maintained, and excised.

- Convene and manage meetings with exercise participants.

- Develop and maintain metrics and reporting dashboards to communicate program status and risks.

- Analyze and track identified gaps and issues through resolution.

- Analyze and set the Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) for technology.

- Assist in training and awareness initiatives around disaster recovery.

Essential/Technologies :

- Good documentation skills, with proficiency in Microsoft's Word and Excel.

- Excellent verbal and written communication skills

- Ability to orchestrate meetings with the goal of gathering requirements and gaining consensus between parties

- Working knowledge of data center recovery technologies (network, storage, database, server)

- Excellent project management, planning and organizational skills

- Ability to deliver results while working with remote teams, without direct authority

- Understanding of disaster recovery tools, standards, and best practices

- Ability to periodically work outside of regular business hours to support Disaster Recovery test activities

Good to Have Skills / Technologies :

- ServiceNow experience a plus

- Certified Business Continuity Professional (CBCP), Certificate of the Business Continuity Institute (CBCI), or Associate Business Continuity Professional (ABCP) a plus

- Project Management certification; or equivalent experience a plus

Primary Skills :

- Disaster Recovery Technician

- ServiceNow Development

- MS Office 365

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Sonovision - Senior ETL Developer - Talend/SQL Server/Azure (5-7 yrs) (Sonovision)

For our fresh multi projects ICT service centre, we are looking into Senior ETL Developer/Business Intelligence Developer with at least 5 years of proven professional experience with Talend, having good social skills to work in an agile and international team, able to quickly understand, comply and extrapolate the information found in software requirements specifications, an excellent technological knowledge and background, and a strong ability to solve problems in a timely and elegant manner.

Mandatory Technologies:

- Talend Open Studio for Data Integration version 7 and later

- Microsoft Report Builder v15

- Azure Data Studio or SQL Server Management Studio 18.7+

- Microsoft SQL Server 2012 and later

- Microsoft SQL Reporting Service Portal 2016 and later (SSRS Portal 2016+)

- Microsoft Office Excel et Word 2016, 2019 or Office 365

- Windows 10 Professional (64 Bits)

- Data Warehousing / Enterprise Data Warehousing

- Star & Snowflake Schemas

Preferred Skills:

- Microsoft SQL Server 2019

- Microsoft SQL Reporting Service Portal 2019 (SSRS Portal 2019)

- Atlassian Bitbucket

- Atlassian Jira

- Atlassian Bamboo /Confluence

- Ability to create specific components for Talend Open Studio

- Microsoft Orchestrator 2012+

- Power BI Desktop

- Power BI Service

- Maven 3+

- Javajet

Roles & Responsibilities :

- Provide qualitative estimation of the required time to complete a task.

- Update technical documents, diagrams, and related specifications.

- Complete handling of data through ETL/ELT Talend flows.

- Retrieve and feed data through the production and activities management data-warehouse software.

- Create, prepare, and generate reports as Excel and HTML documents.

- Prepare and publish reports to portals.

- Update and maintain existing reports.

- It will be greatly appreciated if you can speak/read/write French.

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Desktop Engineer - Troubleshooting & Support (3-6 yrs) (Tech-Soul)

Duties :

- Address user tickets regarding hardware, software and networking

- Walk customers through installing applications and computer peripherals

- Ask targeted questions to diagnose problems

- Guide users with simple, step-by-step instructions

- Conduct remote troubleshooting

- Test alternative pathways until you resolve an issue

- Customize desktop applications to meet user needs

- Record technical issues and solutions in logs

- Direct unresolved issues to the next level of support personnel

- Follow up with clients to ensure their systems are functional

- Report customer feedback and potential product requests

Skills/Qualifications :

- Minimum Education - Bachelor's Degree or equivalent in Information Technology

- 4+ Years of relevant industry experience

- Certifications :

a) Microsoft Certified Solutions Expert (MCSE or similar)

b) Azure AZ-103/104

- Technical/Professional Expertise : Advanced knowledge and understanding of core Microsoft technologies and services including ;

a) Single Sign On (SSO)

b) Azure AD, SSPR, MFA and Cloud Management Gateway

c) Office 365

d) Microsoft Active Directory (AD) and Active Directory Federation Services (ADFS)

e) Exchange

f) Windows Server

g) Group Policy (GPO)

- Hands-on experience with Windows/Linux/Mac OS environments

- Knowledge of network security practices and anti-virus programs

- Broad knowledge and understanding of Microsoft technologies and services;

a) Enterprise Mobility Suite (EMS)/Intune

b) Microsoft Teams, Yammer & Functions

c) System Center (SCCM, SCOM, SCSM)

- Knowledge and experience with IT Controls such as ;

a) ITIL

b) Judgment

- Capable of selecting an effective option where there are conflicting views and interests

- Directing Work Through Other : Able to establish high standards and monitor performance against those standards

- Organizing Work/Project Management : Able to develop plans with medium-term objectives in mind and make sure tasks are completed

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British Telecom - IT Engineer - Office 365/ITIL (4-8 yrs) (British Telecom)

You'll have the following skills & experience

- Strong customer focus and drive to provide proactive, pre-emptive and best in class service

- Ability to process complex ideas and think logically; perceives and understands others

- Possesses the ability to take well-evaluated risks and be audacious in making decisions and taking action

- Proven ability to execute plans under difficult circumstances; confronts and resolves conflict; demonstrates high energy

- Acts with integrity and takes responsibility for own actions and responses

- Knowledge and experience of best in class service

- Familiarity with collaborative ways of working and how to motivate cross-functional teamS

- Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy (e.g. business KPIs, business cases)

Following technical skillsets at an intermediate level :

- Server operating system Management, Windows, Linux, Unix

- Patching/Deployment of OS server or desktop or both / Applications (SCCM, Shavlik etc.)

- Active Directory and Group Policy Management - Private / O365

- Office 365 - Infrastructure (BackOffice)/ Client Management (User Facing)

- Teams / SharePoint

- VDI / Citrix Deployments/ Citrix Server

- Automation, public and private cloud

- MS Office / Outlook / desktop apps

- AV Management (McAfee, Sophos, Trend)

- Build Management

- Desktop Application Packaging and Deployment

- Collaboration Skype For Business, Teams, SharePoint, Workspace

- Ironport

- SQL/Oracle Server Management

- Identity Management / Subscription

- Mailbox / Onedrive / Voice

- ITIL awareness

- Strong experience of technically supporting live operations in a managed services arena

- In depth knowledge of managed customer solutions

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Senior Software Developer - MEAN/MERN Stack (5-7 yrs) (Synergy Resource Solutions)

Our Client which is a CMMI Level3 company in the field of IT located at Ahmedabad requires:

Designation : Sr. Software Developer (Gruber)

Company Profile: Cloud advisory, cloud management services, MS Dynamics 365, custom application development & support; e-Governance services, web development along with hosting and digital marketing.

Location: Ahmedabad

Qualification: No bar for qualification/certification, anyone can apply who may fit the Skill requirements

Experience: 5-7 years

Job Timings: 10:00 am to 7:00 pm

Working days: 5 days

Salary: INR 50,000 - 65000

Summary :

The Sr. Software Engineer is responsible for creating of software solutions that take into consideration all aspects of application such as development, architecture design including - performance, scalability, coding, caching, security, encryption, error logging and testing. The selected person is responsible for participating in / leading an existing team of developers AND writing impeccable code to deliver reliable software solutions as per committed timeline.

Roles & Responsibilities :

- Person has strong technical analysis skill with good project planning capabilities.

- Gather and analyse system requirements and design solutions to that meets the specified requirements

- Translate system requirements to clear development specifications for junior programmers

- Create documentation, technical diagram as well as project reports.

- Take a product/project through the entire lifecycle of analysis, design, coding, testing and implementation and support

- Implement all aspects of an application design - high performance design, coding, caching mechanisms, security, encryption, state management, error logging, debugging, scalability, code reviews, development environment configuration, and testing

- Continue further enhancing knowledge and stay up to date with latest development concepts and standards

- Acquire required technical skills and certifications

Management Responsibilities :

- Must have strong and effective inter-personal & communication skills to be able to interact professionally with a diverse group of clients and staff.

- Shall be ready to drive presentations for customer or client audiences or professional peers.

- Shall lead team of developers to ensure timely delivery of specific projects, assist and help them overcome their limitations.

- Provide recommendations to management concerning issues of programmer productivity and software development management

- Who will be a right fit for this job? Functional areas will be mentioned here.

- Must have strong experience with Node.js OR Mean stack OR Mern stack

- Highly skilled JavaScript and Typescript developer using VUE.js.

- Good Experience with NoSQL databases such as MongoDB.

- Demonstrated expertise with HTML5, CSS3 and Responsive Web Design

- Understanding of document description languages such as JSON and XML

- Good Communication Skill

- Time Flexibility

- Excellent in problem solving skills & strong technical analysis ability.

- Working knowledge of SCM with strong emphasis on Git and TFS and proper Git Flow

Non-Mandatory :

- Nice to have knowledge of various services of Azure like Service Bus, Storage etc.

- Nice to have Docker and Azure Kubernetes service

- Nice to have experience in Unit Testing with Sinon.js, Chai.js & Mocha.Js

If interested kindly apply here with below mentioned details:-

Total Years of experience:

Relevant experience:

Date of birth:

Current Salary:

Expected Salary:

Notice period:

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